Most orders are processed and shipped within 5 business days after your order is placed. Processing times may be slightly longer during new releases, sales, holidays, or other periods of high order volume.
Please note that processing time refers to the time needed to prepare your order and does not include the carrier's transit time.
Domestic Shipping
Free US shipping on orders over $60.
Stamped Shipping — $2 Stamped shipping is available for orders containing 6 or fewer sticker sheets only. This option is sent as regular letter mail and does not include tracking.
Because stamped mail cannot be tracked, GOOKA SHOP is not responsible for lost, missing, delayed, or damaged stamped orders once they have been mailed. If you would like to be able to track your package, please select tracked shipping at checkout.
Tracked Shipping — Starting at $6 Domestic tracked shipping starts at $6, with the final shipping cost calculated based on the contents of your order. Tracking information will be provided once your order has shipped.
International Shipping
International Stamped Shipping — $5 International stamped shipping is available for eligible sticker-only orders and does not include tracking. GOOKA SHOP is not responsible for lost, missing, delayed, or damaged orders shipped using the untracked stamped option.
International Tracked Shipping — Starting at $18 Tracked international shipping starts at $18. Rates may vary depending on the destination and package size.
International customers are responsible for any applicable customs duties, import taxes, VAT, or other fees charged by their destination country.
Shipping Delays & Delivery
Once an order has been handed over to the shipping carrier, delivery times are outside of our control. Delays may occasionally occur due to weather, customs processing, carrier disruptions, holidays, or other circumstances.
Please double-check that your shipping address is complete and accurate before placing your order. GOOKA SHOP is not responsible for packages that are delayed, lost, or returned due to an incorrect or incomplete address.
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@gooka.shop or dm us on Instagram @gooka.shop.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@gooka.shop.
Damages & Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items Certain types of items cannot be returned, like sticker sheets and sticker rolls. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@gooka.shop.
